Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@swooply.co Please note that returns will need to be sent to our facility. 

When your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@swooply.co.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.  It is important that you are 100% satisfied and we want to insure we make it right. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Refunds
We will notify you once we’ve received and inspected your return.  Our commitment is to approve and automatically refund on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.  Contact us if you need assistance at support@swooply.co